FREQUENTLY ASKED QUESTIONS

Q. Can we purchase replacement parts for Moose Mountain Toymakers Ltd items?

A. No, replacement parts are available for warranty replacement only.

Q. Where can I find the item number for my product?

A. The item number is the 4 digit number located on the instruction sheet in the upper right hand corner. It can also be found on the box above the bar code.

Q. Should I call as well as e-mail?

A. Please only use one contact method and we will be sure to get back to you within 48 hours.

Q. How long will it take to receive my warranty replacement parts or items?

A. You should receive all your items within 6 weeks of calling or sending your items in to us.

Q. What can I do if I have not received my warranty replacement parts or Items?

A. Please contact us via e-mail or call 1-888-Moose-88.

Q. What can I do if a product I have us missing parts or instructions?

A. Please contact us via e-mail or call 1-888-Moose-88.

*QUESTIONS OR CONCERN PLEASE CONTACT US BY EMAIL BY COMPLETING THE FORM BELOW. FEEL FREE TO SEND US YOUR COMMENTS, QUESTIONS, OR IDEAS. WE WILL DO OUR BEST TO RESPOND WITHIN 48 HOURS, TO CONTACT US BY PHONE IN THE US PLEASE CALL 1-888-MOOSE-88. TO CONTACT US OUTSIDE OF THE US PLEASE E-MAIL US AT INFO@MOOSEMOUNTAINMKT.COM.

*WHEN CALLING PLEASE HAVE YOUR INSTRUCTION SHEET IN FRONT OF YOU WITH YOUR FOUR DIGIT MODEL NUMBER LOCATED IN THE UPPER RIGHT HAND CORNER.